Delivery charges?
Adnan Traders incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
For Products listed as Adnan Traders Plus, a Rs 40 charge for delivery per item may be applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Adnan Traders or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
Are there any hidden costs on items?
There are NO hidden charges when you make a purchase on Adnan Traders. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges.
Why does the estimated delivery time vary?
Delivery times are influenced by product availability, geographic location of your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page to know more accurate delivery times on the product page itself.
Please enter your pincode on the product page to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
Whether the courier partners ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times courier partners prefer not to ship to certain locations. This is entirely at their discretion.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne by the Adnan Traders.
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation.
In Stock
For items listed as "In Stock", courier partners will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Available
The Adnan Traders might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
Back In Stock Soon
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Adnan Traders.
Out of Stock
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
